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Refund policy

Return & Replacement Policy – DAZIQUE

At DAZIQUE, we carefully inspect and package every product to ensure it reaches our customers in excellent condition. Please read our return and replacement policy before placing an order.

1. No Return & No Refund Policy

We do not accept returns or refunds for products once delivered, except where required by applicable law.

We do not accept requests for reasons such as:

  • Change of mind or personal preference

  • Colour, design, or style preferences

  • Size or fitting issues

  • Products that are no longer wanted

2. 3-Day Replacement Policy

We offer replacement requests within 3 days (72 hours) of delivery, strictly under the following circumstances:

  • The product was damaged during transportation.

  • An incorrect product was delivered instead of the item ordered.

Replacement requests submitted after 72 hours of delivery will not normally be accepted, subject to applicable consumer protection laws.

3. Mandatory Unboxing Video Proof

To request a replacement, customers must provide:

  • A clear, continuous, unedited unboxing video showing the sealed package being opened for the first time.

  • The shipping label and package condition clearly visible in the video.

  • Clear evidence of the damaged or incorrect product.

  • The original order number and supporting photographs.

Important: An unboxing video is mandatory for verification under our standard replacement policy. Requests without sufficient evidence may be rejected, subject to applicable consumer rights.

4. Replacement Conditions

  • Replacement requests must be raised within 72 hours of delivery.

  • The product must not have been used, worn, altered, or intentionally damaged.

  • Original packaging, tags, and accessories must be retained.

  • Replacement approval is subject to verification by the DAZIQUE support team.

  • Approved replacements will be arranged for the same product, subject to availability.

  • If the same product is unavailable, we will offer an appropriate resolution in accordance with applicable law.

5. Replacement Shipping Charges

For approved replacement requests involving transportation damage or incorrect items, DAZIQUE will bear the applicable replacement shipping charges.

Customers must follow the return or collection instructions provided by our support team.

6. How to Request a Replacement

To request a replacement, contact our customer support team within 3 days of receiving your order.

Please provide:

  • Order number

  • Continuous unboxing video

  • Photographs of the damaged or incorrect item

  • Brief explanation of the issue

Our team will review the evidence and communicate the next steps.

7. Policy Exceptions

DAZIQUE reserves the right to reject fraudulent or ineligible replacement requests. Nothing in this policy limits customers' statutory rights or remedies under applicable Indian consumer protection laws.

Website: https://dazique.com

Thank you for shopping with DAZIQUE. We appreciate your trust and support.